Return, Exchange & Refund Policy

Returns

• We do not accept returns without a genuine or valid reason.
• If a return is approved, only store credit will be issued.
• The return request must be made within 3 business days of the order being delivered.
• No cash refunds are provided under any circumstance.

Exchanges

• Exchanges are available for size adjustments or product exchange.
• If the required size or product is unavailable, we will issue store credit.
• Customers must inform us of size issues within 3 business days of delivery.
• A product is eligible for exchange only once.

Shipping for Exchanges

• We do not provide free pickup for exchange requests.
• You must ship the product back to our facility for the exchange to be processed.
• If you would like us to schedule a reverse pickup via our logistics partners, it will be chargeable at ₹140.
• Exchange shipping / reverse shipping costs will be covered by the customer.

Refunds & Store Credit

• We do not provide monetary refunds — only store credit.
• Store credit is valid for 365 days (1 full year) and can be used for any future purchases on our store.

How to Initiate an Exchange

To start an exchange process, please send an email with your Order Number and details to:

📧 support@advitafashion.com

Damaged or Defective Products

• If a damaged or defective product is received, you must inform us within 48 hours of delivery.
• For valid damage cases, we will provide either store credit or an immediate product exchange.
• Claims made after 48 hours of delivery may not be accepted.

Order Cancellation

• Orders can be cancelled within 6–12 hours of placing the order (prior to warehouse dispatch).
• Once the order has been packed and handed to our courier partner, cancellation is no longer possible.

Processing Timeline & Company Authority

• The complete return or exchange quality check and replacement dispatch takes 1–1.5 business weeks.
• Shipping charges are non-refundable in all cases.
• In case of any dispute or ambiguous circumstance, the company holds the final authority to make determinations.

Contact & Support Hours