Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

Returns

  • We do not accept returns without a genuine or valid reason.
  • If a return is approved, only store credit will be issued.
  • The return request must be made within 7 business days of the order being delivered.
  • No refunds are provided under any circumstance.

Exchanges

  • Exchanges are available for size adjustments or product exchange.
  • If the required size or product is unavailable, we will issue store credit.
  • Customers must inform us of size issues within 7 business days of delivery.
  • A product is eligible for exchange only twice.

Shipping for Exchanges

  • We do not provide pickup for exchange requests.
  • You must ship the product back to us for the exchange to be processed.
  • If you want us to schedule a pickup, it will be chargeable at ₹140.
  • First-time exchange shipping/reverse shipping will be covered by us.
  • Second-time exchange shipping will be charged to the customer.

Refunds & Store Credit

  • We do not provide refunds—only store credit.
  • Store credit is valid for 365 days and can be used for future purchases.

How to Initiate an Exchange

To start an exchange process, please email us at:
📧 support@advitafashion.com

Damaged or Defective Products

  • If a damaged or defective product is received, you must inform us within 48 hours of delivery.
  • For such cases, we will provide either store credit or an exchange.
  • Claims made after 48 hours may not be accepted.

Order Cancellation

  • Orders can be cancelled within 6–12 hours of placing the order (before dispatch).
  • Once the order is shipped, cancellation may not be possible.

Package Opening Process (Mandatory Video)

  • Customers are requested to record a complete unboxing video from receiving the package to opening it.
  • If reporting a defect or damage, this video is mandatory.
  • Without the proper video proof, we may not be able to assist further.

Shipping Charges

  • Shipping charges are non-refundable in all cases.

Company’s Authority

  • In case of any dispute or issue, the company holds the final authority to make decisions.

Processing Time

  • The complete return or exchange process takes 1–1.5 business weeks.

Mode of Communication

Primary Communication

📧 Email (Preferred): support@advitafashion.com
Please use email for any genuine or important issues. Our team responds during business hours only.

Secondary Communication

📞 Phone/WhatsApp: +91 8448687312

Support Hours

Monday to Saturday: 10:00 AM – 6:30 PM
(Sundays & public holidays closed)

Note

We are partnered with a third-party logistics provider. While we ensure timely and safe deliveries, unforeseen circumstances may occur that are beyond our control. We kindly request your patience and understanding in such situations.

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